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How to request a refund

  • Updated
PARKPARK

How to request a refund

If you've paid for a parking you shouldn't have, you can request a refund directly in the PARKPARK app. We process your request as fast as we can — usually within a few business days.

ProcessingProcessing time

3-5 business days

Once the request is received

 RefundRefund

Same card

Or back to your balance

 DocsReason

Attach evidence

Photo, receipt or signage
When

When can I get a refund?

You can request a refund if you've been charged for something you shouldn't have been.

EligibleEligible

You can request if...

You were charged for the wrong zone, the wrong time period or a parking you didn't start yourself.

 DocumentationRemember

...and you have documentation

Attach a receipt, photo of signage or anything else that supports your request. It speeds up processing.
How

How to request a refund

▶
 Step by step
1
 Open the menu in the PARKPARK app and select Usage.
2
 Find the parking you want refunded and tap Request refund.
3
 Briefly describe why you are requesting, and attach evidence if relevant.
4
 Send the request — you get a confirmation by email and can follow status under My requests.
TipTip: The better the documentation, the faster the processing. A clear photo of the signage is often enough.
Processing

How long does it take?

ProcessingTime

3-5 business days

We review your request and reply by email. Complex cases can take a bit longer.

 PayoutPayout

Up to 14 days

Once approved, the money is on your card or balance within 14 days.
OBSNote: Refunds cannot be issued for parkings correctly charged according to signage and zone — always check the signage before starting a parking.
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